We’re the leading AI industry consulting company, helping to deliver cost-effective solutions for companies targeting the Conversational AI products segment.

Over past 7 years, we’ve succesfully advised many companies to apply inteligent automation in customer contact channels. Areas of our extensive expertise include:

  • Voicebots
  • Intelligent Voice Applications (IVA)
  • Virtual Assistants
  • Chatbots
  • Rich Process Automation (RPA)

Conversational AI forecasts

„The global Conversational AI market size is expected to grow from USD 4.8 billion in 2020 to USD 13.9 billion by 2025, at a Compound Annual Growth Rate (CAGR) of 21.9% during the forecast period.”
– Markets and Markets, Jul 2020

„The global contact center software market size is expected to reach USD 72.3 billion by 2027, registering a CAGR of 19.7% over the forecast period (…) Factors such as increasing advancements in artificial intelligence (AI) and its application in business analytics are expected to accelerate market growth (…). The Interactive Voice Response software segment is expected to hold the largest market share in 2027.”
– Grand View Research, Feb 2020

References

Today, one of our top references is Voicetel Communications S.A. – a company listed on polish stock market, providing best-of-breed services in the field of inteligent phone service automation. Voicetel’s customers are the highly recognizable companies from banking, insurance, telecommunication and healthcare sectors. With gCcapital’s help, Voicetel was able to improve it’s intellectual property protection security level, which is a major factor for companies growing in the globally innovative and competitive market such as Conversational AI.

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